About Us

Ecomakech is a simple and easy-to-use online shopping platform. We offer high-quality products at attractive prices that you won’t find anywhere else on the market. Shopping with Ecomakech is a pleasant and secure experience. We accompany you throughout your shopping journey and until delivery.

We are also a workshop based in Marrakech, known for our artisanal expertise. All orders are shipped via DHL, ensuring reliable and fast delivery.

Returns & Exchanges Policy:

Returning or exchanging a product is a right for all our customers, and applies to all products offered in our store.

All products in our store are subject to the exchange and refund policy according to the terms and conditions outlined on this page.

Returns or exchanges can be made if the product is in its original condition at the time of purchase and packaged in its original packaging.

• Returns: within three (3) days from the date of purchase.

• Replacement: within seven (7) days from the date of purchase.

Please contact us via the Contact Us page or our phone numbers to request a return or exchange.

Please take a photo and send the product along with the city, address, and order number so it can be replaced with another product in case of damage, defect, or misuse.

The amount will be fully refunded to the customer if the product received is completely different from the product shown on our website.

We are not responsible for the customer's expectations regarding product use that were not mentioned on the product page of our website.

Shipping and Delivery Methods:

After your purchase is confirmed, we will ship the product as soon as possible, either via our delivery agent or through the Express service.

Express: a service that guarantees delivery of packages to the specified address within 72 hours for all destinations.

Payment Method:

Secure Payment via PayPal: you can pay for your order only through PayPal. The product will be shipped as soon as the secure payment is confirmed.